Frequently Asked Questions
Everything you need to know about transforming your living space with Cloudflare Home.
What is the typical shipping timeframe for furniture orders?
Standard delivery for in-stock furniture items typically takes 5-10 business days. Custom or oversized pieces may require specialized white-glove delivery, which can take between 2-4 weeks depending on your location.
Do you offer a warranty on your home decor and furniture?
Yes, all Cloudflare furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity. Decorative accessories are covered by a 90-day quality guarantee.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that a 15% restocking fee may apply to large furniture returns, and custom-made items are non-refundable.
How can I track the status of my home delivery?
Once your order is dispatched, you will receive an email with a tracking link. For large furniture shipments, our logistics partner will call you 24-48 hours in advance to schedule a specific delivery window.
Are the materials used in your products sustainably sourced?
Cloudflare is committed to sustainability. Over 80% of our wood furniture is FSC-certified, and we prioritize low-VOC finishes and recycled textiles across our entire home collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you build your dream home now and pay over time.